Subscription Cancellation Policy

How the subscription works

If you choose Subscribe & Save, your order renews automatically at the interval and price shown to you when you enrol, until you cancel. That interval and price are confirmed on the product page before you subscribe and again in your order confirmation email. Your saved payment method is charged on each renewal date, and we email you before each renewal. All amounts are in Australian dollars (AUD).

Cancel anytime, no fee

You can cancel or pause your subscription at any time. There is no cancellation fee, no minimum number of orders and no lock-in period.

How to cancel

Use the Manage My Subscription link in the footer of our site, or the link in any subscription email, to open your subscription portal. From there you can change your next delivery date, skip a shipment, pause, or cancel outright — without contacting us. If you would rather we did it for you, email support@verolae.com with your order number.

To skip an upcoming shipment, make the change before your next renewal date. We confirm every cancellation by email, and once a subscription is cancelled no further renewal charges are made.

Price changes

If the recurring price of your subscription changes, we will tell you in advance in writing and you may cancel before the change takes effect.

Refunds

Subscription orders are covered by our 90-day money-back guarantee. See our Refund Policy for details.

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies the consumer guarantees, rights or remedies you have under the Australian Consumer Law. If you believe you have been charged for a renewal in error, email support@verolae.com and we will investigate and put it right.

Contact

Verolae
Email: support@verolae.com