Privacy policy
This Privacy Policy explains how Verolae collects, uses and protects your information when you visit verolae.com or place an order. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Information you give us: name, email address, shipping and billing address, and phone number.
- Order information: what you bought and your order history, including subscription details.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Automatic data: device, browser and browsing activity collected through cookies and similar technologies.
How we use your information
- To process, fulfil and deliver your orders, including recurring subscription orders.
- To provide customer support.
- To send marketing email where you have opted in. You can unsubscribe at any time.
- To improve our website and prevent fraud.
Who we share it with
We share data only with the service providers needed to run the store — our ecommerce platform (Shopify), payment processors, shipping carriers, our subscription provider and our email provider. We do not sell your personal information.
Overseas disclosure
Some of these providers store or process personal information outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Cookies
We use cookies to keep your cart working, understand site usage and improve your experience. You can control cookies through your browser settings.
Your rights under Australian privacy law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles you may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, out of date or incomplete, and withdraw your consent to marketing at any time. To make a request, email support@verolae.com. We will respond within a reasonable period, normally within 30 days.
Complaints
If you believe we have mishandled your personal information, email support@verolae.com and we will investigate and respond to you. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Security and retention
We use reasonable safeguards to protect your data and keep it only as long as needed for the purposes above, or as required by law.
Contact
Verolae
Email: support@verolae.com
Website: verolae.com