Refund Policy

90-day money-back guarantee

If you are not satisfied with your purchase for any reason, contact us within 90 days of delivery and we will refund your order in full.

You do not need to send anything back. There is nothing to return, nothing to repackage and no postage to pay — keep the product, opened or unopened. There is no restocking fee and no return shipping cost.

How to request a refund

Email support@verolae.com with your order number and the email address used to place the order. That is the whole process. We will confirm your request and process the refund.

Conditions

• Requests must be made within 90 days of delivery. After 90 days we are unable to offer a refund under this guarantee.
• Proof of purchase (your order number or receipt) is required.

When you get your money back

Approved refunds are issued to the original payment method in Australian dollars (AUD) within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, email us within 30 days of delivery and we will make it right at no additional cost. Again, there is nothing for you to send back.

Subscriptions

Subscription orders are covered by the same 90-day guarantee. You can cancel or pause at any time with no cancellation fee — see our Cancellation Policy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 90-day money-back guarantee described above is a voluntary extra that Verolae offers on top of those consumer guarantees. It sits alongside them and does not replace them. Nothing in this policy excludes, restricts or modifies the consumer guarantees, rights or remedies you have under the Australian Consumer Law — under the ACL a business may not exclude, restrict or modify them. Where your rights under the ACL are broader than this policy, or extend beyond the 90-day window, your rights under the ACL still apply.

Contact

Verolae
Email: support@verolae.com